I have used Budget several times to move over the past few years and have found them to be incredibly affordable and very helpful. The trucks are well-maintained, and the staff is courteous and helpful.
I have used them twice, and both times I get there and the truck I rented wasn't there so they gave me a "complimentary" upgrade to a larger truck. I didn't need a larger truck. Driving those things is terrifying and had WAY too much space in the back for what I had.
I set up an appointment online to rent a truck on labor day for a local move (called the company to make sure this specific location was open that day and they said it was). When I got there, the location was closed. Called customer service and they wanted us to drive to Olathe to pick up the truck, which would've put my entire day behind schedule, not to mention cost me more money for the longer distance I would have to drive. Fortunately, U-Haul actually was open, and they were able to squeeze us in. Skip Budget. It's a terrible company with bad customer service. I've used both Penske and U-Haul in the past, and both have been great. I would recommend either of them if you're looking for a reliable moving truck rental company.
Worst company ever. I would give them no stars !! I had a rental for 12:00 and was told it would be another hour and a half. They offered me a $25 discount for the standard wait time. What a slap in the face. Poor customer service. I booked my rental a month ago and even called them this morning asking to pick up early. I was told, no! Stay away from budget rentals in Lawrence, KS!
Carolyn David
WORST EXPERIENCE EVER!! I AM IN TEARS
Budget Car And Truck Rental is a US Car Rental based in Lawrence, Kansas. Budget Car And Truck Rental is located at 711 W 23rd St, Lawrence, KS 66046, USA.
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