I've moved multiple times with several different companies and have never encountered such incompetence. There is a reason the Better Business Bureau gives Professional Moving and Storage an "F." Do not use this company.
This company is a complete joke. I called last week on June 14th to get an estimate for moving and they agreed to meet me at my apartment at 1PM. I took off time for them to meet me, and at 1:08 I called to see if someone was coming out and they said they forgot to write down my appointment along with the wrong date I was planning to move on and wanted to make sure this didn't reflect their business poorly. I gave them another chance and set up another time to meet with them at 4PM today. I got home to my apartment at 3:45, even called at about 4:08 and the person said they were on their way (already late). I received a phone call at about 4:40 from the lady who was supposed to meet me. She said she knocked on the door three times and no one answered so she went back to the office. This is complete BS- she did not knock on my door, she may have knocked on someone's door but not mine. If they even cared, they would have written down my number to call me when they were "here". They clearly don't want new clients if they are going to waste people's time, not to mention money I lost by leaving work an hour early. Awful service!
Great guys
Now, that was just one story about our wood furniture. They also failed to wrap our cloth furniture in sani-shield (quoted in basic package), charged us for mattress boxes that were never used, and failed to protect our wood floors when moving, resulting in multiple scratches. We paid them $3000 to pack all of our belongings, yet I found my rocking chair pillows thrown on top of the mower, covered in oil, and multiple pesticides in our stroller. Some of our decorative items were thrown in a trash can with the weed trimmer. They lost the legs to our master bed and items from one of our closets. I found some boxes that belonged to another family, yet am unable to return them as no one will return my calls. Finally, the movers were not respectful and complained about the number and weight of our items multiple times.
If I could give this company negative stars I would. ABSOLUTELY UNPROFESSIONAL AND RUDE TO THE POINTOF BEING CONDESCENDING AND VERY PUSHY. Not to mention Starving Artists moving quoted me 1/3 the price, and they were pleasant and True Professionals. The worst experience with customer service I have ever had. That's from the management and salesmen. -20 stars all around. They lost my money and respect. I hope they at least treat their employees well.
Best move ever. These guys are pros. Great pricing and great service.
If you care about your furniture and other belongings, I would not use this company. They did not protect our wooden furniture, causing massive damage... scratches and large chips. The person they sent for repairs sprayed 3 cans of varnish on my our nursery furniture, completely ruining it ($2500). Not only did it look terrible, the furniture and entire nursery were covered in VOCs. (I was told he was simply going to fill in the scratches and spot stain the damage. And, yes, he did not bother to move the furniture out of the room to spray. The house smelled so bad I had to leave. When the guy left he said, "I've never been so high.") When I called the owner, Bobby, to discuss, he would not answer and never returned my calls/messages.
Professional Moving Storage is a US Moving Company based in Lawrence, Kansas. Professional Moving Storage is located at 3620 Thomas Ct, Lawrence, KS 66046, USA.
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