Love Kay's went shopping today and got a necklace for my love
Kay Jewelers (Lawrence, KS) was just the beginning of my nightmare. While the woman who I spoke with at the Legends store was a generally kind person, and likely would have helped if she could, Kay Jewelers' warranty program is a scam. Per the warranty agreement, the ring must be taken to a store once every six months to be inspected. I had taken the ring in to be cleaned on multiple occasions (more than twice a year), assuming it was also being inspected when taken to the back. Here's where they get you: at Kay Jewelers 'cleanings' are different from 'inspections.' Inspections have to be signed off on, entered into the system, etc. None of this was ever mentioned when we purchased the ring, or during the many cleanings we brought it in for. Needless to say, when I called today Kay Jewelers refused to cover the expense of the lost diamond. I took the ring to reputable local jeweler who found NINE loose diamonds. We will NEVER purchase another piece of jewelry from any Kay Jeweler location.
The staff at this location are so nice and helpful. They have always made sure we get exactly what we are e looking for every time we are there. Thanks for being great!
I bought a watch for my Fiancé about a year ago and the experience went very well. The representative was professional and was very helpful. I went back to purchase my Fiancé's wedding band and the experience was the opposite. The girl looked like she had just rolled out from a night of partying. She acted like I was bothering her and unhelpful at all. I ended up leaving because she clearly did not want to help me so I wouldn't help her make a sale.
If you live in Lawrence, shop local! Kizer Cummings' level of customer service is unparalleled, their selection is stunning, and when you bring in a piece of jewelry to be cleaned, it is their standard protocol to inspect it as well.
After waking up to a diamond missing from my wedding ring this morning, I called Kay Jewelers in Lawrence to discuss procedure and what to expect throughout the process of replacing the diamond and repairing my ring. The ring was purchased just over two years ago at a Kay Jewelers in Legends. My husband had paid an additional sum for the Lifetime Warranty. The woman I spoke with at the Lawrence location was short, unpleasant, and unhelpful. I opted to call the store in Legends.
This Kays Jewlers location is amazing. Go meet with Jessa and she will give you an amazing jewelry buying experience!
Kay Jewelers is a US Jewelry Store based in Lawrence, Kansas. Kay Jewelers is located at 3221 A Iowa St, Lawrence, KS 66046, USA.
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